About ThinkCustomer

  • Home
  • /
  • About ThinkCustomer

Think Customer — Exceed your customer's expectations

What we do – At Think Customer we provide a unique insight into thinking like a customer and offer bespoke advice on how to enhance what your customer sees and feels when they walk into your stores.

The customer store experience is impacted by many factors.
Windows, store layout, visuals, product and service all influence why we buy.

We work with you to determine what approach will have the greatest impact for your business, from a Think Customer brand audit to a product range review.

Our portfolio of services will help your business exceed your customer’s expectations, and inspire your teams to deliver consistently great looking stores.

Create a business with a great looking future.


About Us


With over 15 years experience in fashion retail working with some of the leading global retailers, we have a proven track record of delivering bottom line results.

With the ability to evaluate what the customer wants, and influence your business to achieve this, we have consistently delivered excellence in visual merchandising, store layouts, window strategy, product range and customer service.

Working in a wide range of environments from global retailers of some of the world’s most recognised brands,to smaller specialised retailers , we have experience in all aspects of apparel. Including – mens, womens, women’s lingerie, kids, baby, accessories and personal care products. We have worked with all levels supporting senior executives and store teams on owning the customer store experience.

Looking at

• Store design and layout,

• Visual merchandising.

• Store presentation books and communication.

• Training and development

We have helped European fashion retailers to enhance the customer’s experience and enhance their profits.We have worked with thousands of retail people to help them understand how they manage their Brand. By owning the brand on a day-to-day basis and thinking like a customer your team will make quality decisions about the product placement in your store and the store environment they create.

At ThinkCustomer we work with you to deliver exactly what is right for your business. To enhance what the customer sees and feels when they walk into your store. For your teams to always Think Customer.


Some of the things our customers say...